Help centre
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What to do if your order doesn’t arrive as expected
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Contact
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Frequently asked questions
Orders and commissions
What do we offer?
We create floral arrangements with both long-lasting and fresh flowers, for gifts, business décor, new babies, proposals, funerals and much more.
How can you place an order?
On our website, by calling +34 689 84 41 65 or by sending us a WhatsApp message telling us what you need. Once we’ve finalised your order, we’ll ask you for the recipient’s name, the address, the delivery time and the message you’d like us to include on the card. Some of our pieces need at least 24 hours from order confirmation before they can be delivered.
Can I order something different?
Of course: tell us what you have in mind and we’ll make it for you.
Delivery and opening hours
Do we deliver throughout Spain?
For now we only deliver in Donostialdea. If you have any questions, just ask us.
How much does delivery cost?
Home delivery in Donostialdea costs €8 and in-store collection is free. For weekends, bank holidays and special services, please ask us.
What are our opening hours?
Shop: our opening hours are always up to date on Google. Online shop: open 24/7.
Our flowers
What’s the difference between preserved and dried flowers?
Unlike dried flowers, preserved flowers look just like fresh ones and stand the test of time.
What is a preserved flower?
It’s a natural flower whose ageing process was halted just after it was picked, by replacing its sap with a solution of vegetable glycerine, mineral salts and food colouring. This way it keeps the look of a fresh flower for years, stays supple, never wilts and needs neither care nor water.