Shipping and returns

Shipping

Currently, we only deliver within Donostialdea. Home delivery in Donostialdea costs €8; for weekends, holidays, and special services, please get in touch. Collection from the shop is free.

Some of our arrangements require at least 24 hours for delivery from the moment the order is confirmed.

Fresh flowers and personalised products: no right of withdrawal

Fresh flower arrangements are made with flowers and natural elements that deteriorate or spoil quickly, and personalised products or those made to specific order are created according to your instructions. Therefore, in accordance with Article 103, points c) and d), of the consolidated text of the General Law for the Defence of Consumers and Users (Royal Legislative Decree 1/2007), they do not have a right of withdrawal and cannot be exchanged or returned once delivered, except in cases of issues as indicated below.

Preserved and dried flowers: 14 calendar days for withdrawal

Preserved flower (long-life) and dried flower products that are not personalised can be returned without justification within 14 calendar days from the day you, or the person you designate, receive the order.

• How to exercise it: before the period ends, write to us at info@vansytallerfloral.com stating your name, order number, and the products you wish to return. You can use the model withdrawal form in Annex B of Royal Legislative Decree 1/2007, although it is not obligatory.
• Product return: send or bring the product back to the shop (Balleneros 2 lateral, Estudios de los Plaza, local 5, 20011 Donostia-San Sebastián (Spain)) without delay and, at the latest, within 14 calendar days following notification of withdrawal, in the same condition as you received it and, if possible, with its packaging.
• Costs: the direct costs of return are your responsibility. If you bring it to the shop, there is no cost.
• Refund: we will refund the amount paid, including standard order shipping, within a maximum of 14 calendar days from the date you notify us of your withdrawal, using the same payment method you used. We may withhold the refund until we have received the product.
• You are only responsible for any diminished value of the product resulting from handling it beyond what is necessary to ascertain its nature and characteristics.

Delivery issues

In addition to the above, we will address your claim for any product if:

• The product received does not correspond to the order placed.
• The product arrived damaged due to a transport issue.

In such cases:

• Write to us at info@vansytallerfloral.com within 24 hours of receiving the order; for fresh flowers, after this time, we cannot verify the condition in which they arrived.
• Attach photographs of the product received and the packaging.
• State the order number and a brief description of the problem.

Once the information has been reviewed, we will provide a response as soon as possible and, if applicable, a replacement or refund will be issued, depending on the case. All this without prejudice to the legal guarantee of conformity of the products.

Thank you for trusting in our floral work. We want your experience with Vansy Taller Floral to always be special.